Coffee and Crisis Management Team - 21317 Words

Starbucks Coffee Company Crisis Case - Part I Dr. Phillip G. Clampitt Cases in Media Management August 1, 2009 Crisis Management Team: PuRr-Luscious Ladies Debra Dobson Diane LeVeque Joyce Jentges Karen Sobiesczyk Proposed Crisis Management Plan 2 Table of Contents - Part I Purpose of Crisis Plan†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.......†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦4 Overview of Starbucks. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦......†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..........5 Acknowledgement Forms ...†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦............†¦.†¦.......10 Crisis Rehearsal Dates †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦............†¦.†¦...11 Crisis Risk Assessment†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦......†¦.........13 Overview -Crisis Vulnerabilities Potential Crisis Impact Chart Incident Report Forms†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..........†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..19†¦show more content†¦Starbucks is rekindling America s love affair with coffee, bringing romance and fresh flavor back to the brew. The Starbucks Product With an eye for convenience and a passion for quality, Starbucks Coffee Company has earned the reputation for providing only the highest quality Arabica beans, roasted by expert roasters into an exquisitely blended balance of flavor at convenient drive-thru or off-highway stores, or in highly frequented establishments such as travel plazas, colleges, or airports. Starbucks also recognizes the desire for a relaxing atmosphere, and Starbucks Entertainment of fine music, books, and film are available for pleasure or purchase at stores, online, and iTunes. The Starbucks brand has grown beyond coffees, offering rich blends of Tazo teas, Ethos water, and cool blended beverages as well as delicious bakery, treats, and Starbucks merchandise that includes espresso machines, brewers, and other coffee or tea related items. Expanding even beyond the beverage market, Starbucks also premiered Frappuccino ® and Frappuccino ® Light blended coffees, as well as Frappuccino ® juice blends. In 1996, an agreement with Pepsi-Cola North America brought these specialized espresso blends to grocery shelves; in 1995, with Dreyer s Grand Ice Cream, a super premium line of coffee ice creams - seven flavors like Java Chip and Coffee Almond FudgeShow MoreRelatedStarbucks Organization Structure and Departmentalization Form Analysis1056 Words   |  5 Pagesand departmentalization form analysis Starbucks is the biggest coffee shops network with over 19000 stores all over the world. The company has gained consumer by providing new perspective on coffee drinking. Coffee consumption as a cultural experience allowed Howard Schultz to create truly new market and became a monopolist. However, time passes and competitors evolve as well. Although Starbucks Company has managed to pass 2008 crisis successfully that is proven by stock market indicators (StarbucksRead MoreHow Howard Schultz Is A Proven Effective Business Leader1371 Words   |  6 Pagescup of coffee or the most mouthwatering Frappuccino, you can’t help but visualize the green twin-tailed mermaid coffee icon. With more than 21,000 locations in 66 countries and revenue upwards of US $16.44 billion (Fortune 500, 2015), something or more importantly someone is the major key to this success. And that someone would be Howard Schultz the Chairman and Chief Executive Officer of Starbucks. Schultz sees the road to his c ompany’s success just as steps to brew the perfect cup of coffee. ThisRead MoreHow Howard Schultz Is A Proven Effective Business Leader1133 Words   |  5 Pagescup of coffee or the most mouthwatering Frappuccino, you can’t help but visualize the green twin-tailed mermaid coffee icon. With more than 21,000 locations in 66 countries and revenue upwards of US $16.44 billion (Fortune 500, 2015), something or more importantly someone is the major key to this success. And that someone would be Howard Schultz the Chairman and Chief Executive Officer of Starbucks. Schultz sees the road to his company’s success just as steps to brew the perfect cup of coffee. ThisRead MorePlanning And Decision Making Of Starbucks1263 Words   |  6 Pagescup of coffee or the most mouthwatering Frappuccino, you can’t help but visualize the green twin-tailed mermaid coffee icon. With more than 21,000 locations in 66 countries and revenue upwards of US $16.44 billion (Fortune 500, 2015), something or more importantly someone is the major key to this success. And that someone would be Howard Schultz the Chairman and Chief Executive Officer of Starbucks. Schultz sees the road to his company’s success just as steps to brew the perfect cup of coffee. ThisRead MoreStrategy, Process, Product, and Services1322 Words   |  6 PagesStrategy, Process, Product, and Services Learning Team B has chosen to use the organization of Coca-Cola to evaluate the impact innovation and creativity can have. With this being such a large company, their marketing team has a vast array of possibilities to look into. Team B has chosen one of Coca-Cola’s current projects which is the company’s strategy of diving into the health conscious consumer. Along with this current marketing plan, another possible consideration of this organization thatRead MoreStarbucks Is World s Leading Coffee Chain Store With A Strong Vision And Values1537 Words   |  7 PagesStarbucks is world’s leading coffee chain store with a strong vision and values. Today, they have more than 21000 stores in over 65 countries. Their product includes coffee, hot and cold beverages, pastries, sandwiches etc. Starbucks has been maintaining high quality product and customer services all over the world. They differentiated the company by introducing authentic Italian coffee culture to U S market. However, in early 2008 they faced major challenges with the financial crisis in economic system whichRead MoreManage Personal Work Priorities and Professional Development1500 Words   |  6 Pagesresponsibility for the research, evaluation and identification of new target markets and develop campaign strategies to reach these new markets. * Manage the marketing team providing positive performance review and development of staff in their specific roles to ensure department resources are optimized and that the team functions well together by encouraging communication, trust and respect†¨Ã¢â‚¬ ¨. Give examples of specific personal work goals: * To develop a detailed 5 year marketing planRead MoreManaging the Unexpected6224 Words   |  25 PagesStarbucks Coffee Company was able to lay a foundation for his company that managed to see it even through the unexpected events although it had some hiccups. What were the loopholes of the company s foundation? What enabled it to manage the unexpected? Were they the routines or the culture and values under which it operated or was it how the decisions were made within the company? Other case studies will be used to further illustrate this analysis as well as a comparison with mindful management whichRead MorePurpose of a SWOT Analysis1254 Words   |  6 Pagescapital. Evaluating the company’s strengths, weaknesses, opportunities, and threats helps it determine how to allocate these resources in a manner that will result in the highest possible potential for revenue growth and profitability. The management team examines where the company can compete most effectively. The company more times than not discovers competitive strengths that have not been fully utilized in the past in addition to critical areas that needs to be improved in order for theRead MoreCrisis Communication Plan3162 Words   |  13 PagesCrisis Communication Plan FOR STARBUCKS Submitted By: Janset BatÄ ±bay Submitted To: Joe Goldiamond Date: 15.Nov.2011 In today’s skeptical world, where critics, media and public are cynical about companies, their operations and how authentic they are in being socially responsible, it is almost impossible for organizations to create a 100% good image. In more than half of all the television programs, it is easy to come across with negative portraits of business people. This reality has

Caryl Phillipss Cambridge Analysis - 1342 Words

Caryl Phillips is concerned with the issue of racial discrimination specifically against the enslaved blacks during the period of slavery. Racial discriminatory practices manifested itself in the form of physical and psychological abuse, and the suppression of their voice. The novel â€Å"Cambridge† was written by British- Caribbean novelist, Caryl Phillips in 1991. Phillips was born in St. Kitts in 1958, and settled in Leeds, England with his parents as a toddler. The story is set on a nineteenth century Caribbean plantation. Phillips focuses the novel on the issue of slavery. Slavery lasted from the mid 15th century to the late 19th century. The middle passage is the transportation of Africans to the Caribbean where they were to be†¦show more content†¦The phrase â€Å"small black fry† represents the constant disparaging of slaves in a society governed by European colonists, and serves as a tool to reinforce constraint on the slave population on the estate- as a constant reminder to blacks of their inferior position in society. The emphasis on the phrase â€Å"small black fry† personifies the extent to which blacks existed and were recognized in society. Thus, â€Å"small black fry† legitimizes the status and weal th of the European planters through the lasting psychological oppression of blacks in the period. Sociologist Rosenthal and Jacobson posits that one’s self concept is, in many cases, primarily based on other people’s perception of them and behave according to people’s perception. Hence, Phillips’s depiction of blacks’ psychological abuse exists on the basis that blacks accepted the label supplied by the whites (small black fry) and act accordingly, resulting in the self-degradation of blacks. Therefore, Caryl Phillips attempts to portray the psychological suffering of blacks in slave society as a result of the verbal abuse received from the whites. In addition, the author also intends to emphasize his concern of the physical mistreatment of blacks in the period of slavery. This is done mainly through his presentation of the symbolism of the whip used to exert pain and brutality on the population of

The Role of Risk Management in Project Management

THE ROLE OF RISK MANAGEMENT IN PROJECT MANAGEMENT Risk Risk is an uncertain event or a set of circumstances whose occurrence will have an impact on achievement of one or more of the expected project goal and objectives. Probability – A risk is an event that may occur. The probability of it occurring can range anywhere from just above 0 percent to just below 100 percent. Impact – A risk, by its very nature, always has a negative impact. However, the size of the impact varies in terms of cost, time, quality and other critical factor. Risk Management. Risk management is the process of dealing with risk. It includes planning for risk, assessing (identifying and analyzing) risk issues, developing risk handling strategies which†¦show more content†¦Stakeholder requirements can be varying, overlapping and sometimes conflicting, leading to risks in project execution and acceptance. * Change. Every project is a change agent, moving from the known present into an unknown future, with all the uncertainty associated with such movement. These risky characteristics are built into the nature of all projects and cannot be removed without changing the project. For example, a ‘project’ which was not unique, had no constraints, involved no people and did not introduce change would in fact not be a project at all. Environmental factors which pose risk into projects include: * Market volatility; * Competitor actions; * Emergent requirements; * Client organizational changes; * Internal organizational changes; * PESTLIED (political, Economic, Social, Technological, legal, International, Environmental, demographic) factors. Each of these environmental factors is subject to change at an increasing rate in the modern world. Projects essentially have a fixed scope which they are required to deliver within this ever-changing environment, which naturally poses risk to the project. It is not possible to isolate most projects from their environment, so this represents a common source of risk for projects. Effective Management of Risk in Projects Uncertainty, leading to threat or opportunity, is one of projectShow MoreRelatedProject Risk Management Roles and Responsibilities2508 Words   |  11 PagesPROJECT RISK MANAGEMENT ROLES AND RESPONSIBILITIES Prof. Swati Oza (Asst. Profesor, JSPM’s Abacus Institute of Computer Application) Prof. Shital Deshmukh (Asst. Profesor, JSPM’s Abacus Institute of Computer Application) Prof. Neha Tejwani (Asst. Profesor, JSPM’s Abacus Institute of Computer Application) __________________________________________________________ Abstract The benefits of risk management in projects are huge. You can gain a lot of money if you deal with uncertain project eventsRead MoreAnalysis : Mind Maps And Work Flow Diagrams985 Words   |  4 Pagesnavigation through the Work Processes and consist of sequential blocks of activities and milestones linked in a logical format. This provides a quick and easy reference. 2.4 Level 3- Single Page Description: Each element or deliverable listed in the Project Implementation Model Mind Maps is further defined on Single Pages. Single Pages include the following: †¢ Defines the element and the reason (objective) for developing the element †¢ Lists key assumptions †¢ Specifies the action to be taken to developRead MoreRisk Management Process1617 Words   |  7 PagesDESCRIPTION 4 RISK MANAGEMENT FLOW 5 ROLES AND RESPONSIBILITIES 6 RISK TRACKING PROCESS 7 Identify Risks 7 Assess and Prioritize Risks 7 Determine Course of Action 8 Review and Monitor Risks 8 RISK MANAGEMENT LOG ENTRY DEFINITIONS 9 PROCESS ASSISTANCE, QUESTIONS, OR RECOMMENDATIONS 10 APPENDIX A: RISK MANAGEMENT LOG 11 Document Overview Purpose The purpose of this Risk Management Process document is: †¢ To provide a framework to track and monitor project risks throughout the project lifecycle Read MoreAnalyze The Concept Of Risk. Risk Is Not A Problem Risk1374 Words   |  6 PagesAnalyze the Concept of Risk Risk is not a problem; risk is an issue that could possibly develop and affect the outcome of a project (Risk Management Plan, 1997). The cost of the project, quality, scope, and schedule could all be affected if a risk surfaces. This does not necessarily mean that the risk is negative; risks can create a positive opportunity (Project Management Institute, 2013). For example the vendor informs us that the specified wood flooring is no longer available; as a resultRead MoreThe Responsibilities Involved With The Project Management1371 Words   |  6 Pagesdescribes in brief the responsibilities involved with the project management. It also states the minimum educational qualification, skills, certifications needed and the salaries given to people in this role in today’s world. Keywords: [Click here to add keywords.] University of Houston Clear Lake A project is basically an assignment which has a definitive start and end times. It is a task undertaken to create a product or a service. Every project usually performs a unique set of operations which is performedRead MoreProject Management Project Manager My Job1667 Words   |  7 PagesTask 1 Project Manager: Mr. Bibek Shrestha Organization: MultiSys Private Limited, Lazimpat, Kathmandu, Nepal 1) As a Project Manager my job is to see that a project under me runs smoothly without any hindrances. Initially, we as a team of stakeholders of the project have to prepare a project plan according to the budget and resources available and make schedule on how and when the tasks are going to be executed. Then, we have to manage the team members according to plan and budget. I have to seeRead MoreResponsibilities And Responsibilities Of A Project Manager1357 Words   |  6 PagesA project manager has many responsibilities and roles in a project. For a project manager to be successful, they must first guarantee that in the project all the responsibilities are clearly set and understood by all team members. By guaranteeing that the responsibilities and roles are assigned within the project team, this will help to ensure that the project will run smooth, with everyone knowing their roles and responsibilities. By having a successful project manager it will then offer the procurementRead MoreBusiness Strategy And Project Management1653 Words   |  7 Pages1. Srivannaboon.S, Milosevic.Z.D (2005). A two-way influence between business strategy and project management. According to the authors Srivannaboon.S, and Milosevic.Z.D (2005), the alignment of project management with the corporate strategy is critical to achieve the company’s short term and long term goals. The main objective of project management is to guide the company towards its goals within the set time frame and cost. In today’s globalization, business leaders are facing many challenges fromRead MoreEssay on Jet Propulsion Laboratory1701 Words   |  7 Pages(MBE) mission? Gentry Lee should recommend the launch for the MBE mission. As stated in the case study, Gentry Lee is introduced to the project with a significant amount of experience working with NASA and interplanetary exploration missions (Kaplan and Mikes, 2010). Multiple review boards took place to discuss in detail the consequences and likelihood of risks occurring. Tiger teams were established to find resolutions to existing problems weeks before the launch date. The case study eludes toRead MoreControlling Triple Constraints Of Scope, Time And Budget1425 Words   |  6 Pages controlling triple constraints of scope, time and budget. Project managers need measurements to manage a project’s outcome and in my view, we cannot manage anything if we cannot measure. The measurements like cost and time are easy to measure using quantitative technique. It is a challenge to measure intangible benefits and need qualitative method or mixed method. Project Management Methodologies There are many proven project management methodologies are available today for organizations to achieve

Creationism Essay Example For Students

Creationism Essay In a typical American high school, Mr. Doe, the science teacher begins his discussion on the theory of evolution. John, a student opposes the idea the humans came from apes and evolved. John believes that men came from God and that man was created in 6 days. Jane hears this and argues against John, How could anything possibly be created in 6 days? This sort of project would take millions of years! By using up all 45 minutes of class time discussing creationism and evolution, this is a metaphor to the eternal debate as to the origin of the human species. The question of how man came into existence is one of the great debates of this century. There is not enough evidence to support creationism, yet there is even less to support evolution. The controversy on the origins of life is still hotly debated to this day. The origins of life can be conceived from the theory of evolution or the theory of creationism. The argument is old earth evolution versus young earth creationism (Seely 2). An astounding 95% of Americans believe in God or a universal spirit, as compared to the 9% who conclude not to have a religion at all (Sheler 2). People have geared towards a more eclectic background on their spiritual journey to meet our own personal need (Sheler 2). Throughout history, humans have been through a gradual accretion rather than one sporadic event after another (Tattersal 58). It is only in the United States that this debate is such a conflict. Humans have an impulse to look unto a higher being rather than a human leader who has faults similar to their own. The higher being God should be one of pure perfection. It is the development or creation of man which is what is so intriguing, it is the mystery of man. As individuals a nd as a whole, people tend to get uneasy between their religious compulses and our their unwavering commitment to a secular society (Sheler 1). As a contradiction within itself, we humans profess fidelity to traditional morality yet champion individual freedom and resist religious authoritarianism (Sheler 1). Our own manifestations of how we originated and where we came from, the debate of the chicken or the egg is just blurred by the ambiguities between creationism and evolution. Was it the egg? If so, where did the egg come from? Eggs come from chickens, but then where did the chicken come from? Human beings are constantly searching for answers that they cannot find or in fact not comprehend. Maybe it was that the egg was conceived and gradually came about through carbon molecules millions of years ago. Perhaps, the egg just suddenly appeared! This metaphor of the egg and the chicken does not have an answer just as the question of how humans originated. Only destiny waits our answ er. The choice is ours (Graham 2). The theory of evolution is still a theory, yet some believe it to be fact. First introduced in 1858, Charles Darwin, the father of evolution introduced the idea that a species changes through inherited characteristics over a period of time (Evolution 1128). During the early 19th century is when this threat to religion began to circulate (Marlantes 1). Gradual change is what evolution is about, no sudden event could occur. Some may wonder, if the Creator uses physics and chemistry to run the universe of life, why wouldnt He have used physics and chemistry to produce it, too (Marlantes 2). Though evolution is one of gradual change, it is sporadic in those changes, whereas creationism is based on a design rather than chance (Seely 6). Evidence proves that man has the power to redefine the boundaries while on the contrary, other species are trapped by their biological nature in their way of life (Sabath 1). Darwin and his theory are the beginnings of t he pre-evolutionary trend toward natural philosophy. There is hard evidence, fossils that prove that we came from something. Some people look towards science and observation describe and to measure the multiple manifestations of life (Gould 6). We are under humanistic thinking because we are but a small thing in this biosphere. Natural selection or mutation is where the majority of change comes from. Though, now because of vaccines, hospitals and such, the idea of natural selection no longer applies. Comparison of Yahoo and MSN Article about Missing EssayEvolution. World Book Encyclopedia. Vol. 6, 1994:436-443. Graham, Charlotte. The Eternal Debate. SIRS. http://sks.sirs.com/cgi-bin/hst- artype=ARTsound=nokey=CREATIONISM. 22 Oct. 1994:1-3. Gould, Stephan Jay. Nonoverlapping Magistera. SIRS. http://sks.sirs.com/cgi-bin/hst- artype=ARTsound=nokey=CREATIONISM. March 1997:1-8. Marlantes, Liz. The evolution of a controversy. ProQuest. http://proquest.umi.com/pqdweb?TS=sid=11dx=25Deli=1RQT=309Dtp=1 23 Dec. 1999:1-2. Onken, Michael. Physics. Microsoft Explorer. http://www.madsci.org/posts/archives/dec96/835000890.Phr.html. 18 June 1996:1. Sagan, Carl. The Dragons of Eden : Ballantine Books, 1997. Sheler, Jeffrey L. Spiritual America. SIRS. http://sks.sirs.com/cgi-bin/hst- artype=ARTsound=nokey=CREATIONISM. 4 April 1994:1-10. Sullivan, Robert. 2000 Years of Christianity. Life. December 1999:50-68. Tattersal, Ian. Once We Were Not Alone. Scientific American. Jan. 2000:56-62.